BLM Establishes Commendation/Complaint Line

Kynan Barrios, Chief Rnager for the El Centro Resource Area has established a Commendation/Complaint Line.

This mailbox will be checked on a regular basis by me or a supervisor. If you have anyone request a telephone number to reach me or a BLM law enforcement supervisor for this purpose, please have them call 760-337-4471.

The line's greeting is:

If this is an emergency, hang up and then place a call to emergency services by dialing 911.

Hello, this is Bureau of Land Management Chief Ranger Kynan Barrios of the El Centro Field Office. If you have a comment, compliment, constructive criticism or a complaint about the Law Enforcement Program or an employee, I want to know about it. Please provide your name, telephone number and a brief description of the commendation or complaint. You may remain anonymous and all information is treated as confidential. I am committed to ensuring a high quality of life and safety by partnering with our community to maintain trust and to preserve life and property. A supervisor will respond to your message as soon as possible.

Good move by BLM.

They must be looking at many companies that have established a "Customer Satisifaction Index" and this move by BLM might just give them higher marks.

Interesting.

The cynic in me tell me they are trying to head something off at the pass. This screams as an end around of a more formal complaint process. Who is to say a message on voice mail goes anywhere?

Sorry for the cynicism (sp) but it is monday morning...

very true, but atleast you can vent a bit...LOL

Cool! I don't have a prob commendating good BLM work which I often see.
And I would have a prob dropping a complaint on BLM for BS work either!

Nice work Tim!

Hi Tim

So the complaint or pat on the back phone number is 760-337-4471 right?