polaris rzr turbo installed wrong blew turbo and broke both pistons 233 MILES!

Read the emails! DO NOT BUY FROM THEM!!!

START @ THE BOTTOM.

Josh,


I cannot understand why it is that it was there for three months and all the "tweaking" and testing was not done then?

Allen made promise it would be fixed and fixed right last time, and also the watch he said would be in the glove box.

I feel you had plenty of time to get it right last time, I should not have to be going through this, it may have been brought in two times but you had it for near three months to fix it, that should count for something.

To me that says your company has had no real intent to do it right and the way it is running I feel it was ridiculous that you said it was delivered in "tip top" shape I know that if you were me you would be as furious and disgusted as I am. [the air filter was not even cleaned or oiled]

I am also wondering why a copy of the work order was not brought to me with Joe when he delivered it labor day weekend.

I question if all this work was really performed as said, I was lied to from the start as this machine is far from "bulletproof ", and not being informed of the clutch weights till after i wrote the check, Allen promising it would be fixed right last time and the watch of insult.

The motor is running rich, leaking oil out the side of the head and the turbo is still not spooling up, "tip top shape?"

So, how long would you need it this time?

If this does not work.

You will refund my money for all the turbo components and put me in a stock RZR.

sincerely, Beau Earl






From: Josh Harris <josh@stephenwade.com>
To: beau
Sent: Friday, September 25, 2009 3:43:38 PM
Subject: RE:

Beau,


This letter will serve as a response to your email dated September 18, 2009, and as a follow up to my previous email to you dated September 14, 2009. I am sorry to hear of your disappointment with the purchase of your RZR. I understand that the machine was expensive and I understand it can be frustrating to purchase a new machine and then have to deal with warranty repairs. As I stated in my previous email, our records show that the machine has been brought in two times since the purchase.

The first time was on April 20, 2009 to have the clutch weights installed that were on back order when the RZR was purchased. At that time in addition to installing the clutch weights, our technicians adjusted the boost, replaced the drive belt and cleaned the air filter (we also gave you an extra air filter to have on hand in case of dirt ingestion. When your machine left the shop it was running in great condition.

On or about May 27, 2009, the machine was brought back with complaints regarding the motor. During that service call the technicians repaired a noise in the front end that was covered by warranty. In addition the technicians cut down the cross bar as requested by you and rebuilt the top end at no charge to you. We also put high compression pistons on the machine (which were on back order) and completed the repairs on June 16, 2009. Once again, when the machine left our shop it was running great.

You have now informed us that when you got the machine back it did not have the same power and does not run as good as it did when you first purchased it. We will be happy to make arrangements to have your RZR picked up and delivered to our shop for evaluation and/or repair of the problem – at no charge to you. We will complete any necessary modifications or repairs and deliver back to you free of charge. In the alternative, if you would prefer, we will be happy to hold your machine on consignment and see if we can sell it for you – it may be difficult to sell the RZR because, with the requested modifications, it is a specialty item.

It is still my opinion that your RZR is a quality machine, which is still covered by a good warranty. The repair service done to date does not qualify your RZR as a lemon and we are not able to take the machine back and issue you a refund at this time. I recognize that because you are located far away from our dealership it is more inconvenient to have the machine brought in for service or repairs, but we will be happy to work with you and make appropriate travel accommodations to have the machine delivered to our shop so the necessary warranty inspections and work can be completed.

I am sorry that you are not happy with the RZR which you purchased. At Stephen Wade Powersports, customer satisfaction and quality service are very important. We want you to be happy with the machine you have purchased and would like to assist you in any way that we can. To that end I would be happy to meet with you at any time and to discuss any additional concerns you have with your machine. As stated previously we would also be happy to examine the machine and address any problems you are still experiencing and to honor all warranty work for your RZR. Please contact me at your convenience and we can make the necessary arrangements to have your machine picked up and delivered to our shop in order for us to address the concerns that you have.

In conjunction with your previous email I also received an email from your attorney Travis Larsen dated September 11, 2009. In the future if he has any questions regarding this matter please ask him to contact our attorney R. Daren Barney at Barney McKenna & Olmstead, P.C. 43 South 300 East, Suite 300 , St. George Utah, 84770 dbarney@barney-mckenna.com.

Beau I look forward to visiting with you and addressing any additional concerns you might have.

Sincerely,


Josh Harris
General Manager
Stephen Wade PowerSports
1295 E Red Hills Parkway
St George UT 84770
Phone (435) 628-5281
Fax (435) 673-7599
From: beau earl [mailto:beaul@yahoo.com]
Sent: Friday, September 18, 2009 7:55 AM
To: Josh Harris
Cc: tlarsen@ahm-law.com
Subject: Re:

Josh,

I have valid concern and dispute in all that has happened.

The service records show Stephen wade powersports' willingness to sell a unit regardless of the units reliability or readiness for delivery, I was sold a vehicle that was incomplete, it should not have been sold without the right clutch weights installed or the instructions followed to the letter, there is even an illustration showing that the cross member "must" be cut to make room for the turbo in the instructions.

I feel that all these oversights are a direct cause of the problems with this machine "two broken pistons glazed belt etc." unless it is just a lemon in either case it has been far from enjoyable to own and cause of much anxiety. It has never run the same as the first few weeks after i bought it. even after the belt and weights were changed it still didn't perform the way it was when i purchased it, and broke the second trip out.

You had from may 27th to June 16th to make sure this machine ran right "plenty of time" it had six miles on it from when i dropped it off to when i got it back. when Joe dropped it off the filter was dry and dirty. i oiled it before i drove it to protect from dirt ingestion, far from "tip top shape" i drove it one mile and was immediately livid! I called you but George was the only one there. I also called and text Joe and told him what was going on and for him to pick it up and take it back with him.

This is not what I paid for nor what I was promised by you and your sales/service dept. you had three months to fix it right.

We are already at the alternatives as far as I'm concerned, I am not interested in fixing this machine any longer i gave you plenty of time and opportunity to make it run right, I do not have confidence in any of your services.

You and Allen both keep saying we will cross that bridge when it comes, last time Allen asked for another chance to fix it and I delivered it and gave near three months to do so, to "tweak" and make all proper adjustments, to test and drive and do as needed to make it right. the last chance was near three months ago. I told Allen that this was the last chance and said if this does not run the way it was supposed to when i bought it then I want my money back, he then said we will cross that bridge if it comes, "just bring it down and give me a chance, he said.

" I get down there, I said "kick me down a watch for having all this trouble," he says "I don't see why not, go ask Joe," Joe says, "I can't do that you will have to ask Allen, " I go back to Allen. he says." i can't do that i was just trying to raz Joe," [ clearly insulting.] as if my time is not important, he then made promise to send the watch back with the machine and did not do so, again your staff has fallen short of their promises and a clear representation of the way stephen wade powersports does buisness.

I was not informed of the back ordered clutch till after the purchase of the machine.

Is it common practice at stephen wade powersports to treat their customers this way?

The bridge is before us now. this is not a game to me. it was my obligation to pay for the machine which i fulfilled my end of the deal, it was yours to sell me a quality reliable machine worth that price in which you have fallen short. If roles were reversed you would feel the same way.

I am done being a guinea pig, enough of my time and money has been wasted trying to let you get this right! I want the full price i paid for the vehicle, "not a replacement" you can fix it and sell it to someone else which would cost your company much less in the end,
or if i have to i will contact bill ghephart of channel 2 news and or move forward to litigation both of which would be public record and not be an asset to your future as a powersports dealer.
From: Josh Harris <josh@stephenwade.com>
To: beau earl <yahoo.com>
Cc: tlarsen@ahm-law.com
Sent: Monday, September 14, 2009 3:55:38 PM
Subject: RE:

Beau,

Here is what I have on our records as far as your service history is concerned with your Razor:

The unit was brought back to us on April 20, 2009 to have us put the clutch weights on that were on back order when the RZR was purchased. At that time we fixed the clutches, checked for RZR being hard to get into gear, adjusted the boost, replaced his drive belt and cleaned the air filter (also gave him an extra one to have on hand to avoid dirt ingestion. The RZR left this time in great running condition.
The RZR was then brought back on the 27th of May 2009, a little over a month later, for motor issues. We repaired a noise in the front end under warranty, cut down a cross bar that the customer requested, and rebuilt the top end at no charge to the customer. We put high compression pistons in the RZR which were on back order so the machine took about 3 weeks to get completed. The machine was finished on June 16, 2009. Katie and Sky test road the RZR after all repairs and adjustments were complete and the machine was running in tip top shape. I know that Katie called him and I know that Allen talked to him on several occasions so he knew the machine was done.
The unit was then delivered to him by Joe on Friday the 4th of September. This is all the info we have as far as service history, so the machine was only brought back here twice. The first was for a repair we knew and sales knew it needed when it was sold (clutches). The other was a legitimate motor issue which was repaired in a fairly timely fashion considering the pistons on back order. I am confident in our repairs and am not sure why it is not running.

The last conversation that you and I had, you had decided to consign the unit and we were going to try and get it sold for you. In the mean time, you decided you wanted it back so that you could use it, which is very understandable. The thing that I hate with this whole situation is the fact that you live so far away. If you lived closer, we could tweak your unit very easily if and when a problem arose. This unit is a high performance machine and at the first might need some tweaking with the amount of power that is has. My techs and manager are confident that the machine runs well. Before returning the machine to you it had sat here for almost three months without being run other than pulling it out every morning on display. I would really like to have my tech look at it again and see what is going on with it. He is confident that it is something very minor. If the problem isn’t minor, then we can cross that bridge when we get there. I have made sure that my people have been in contact with you regularly and I in no way want you to feel like you are being a burden or neglected.

My tech would like to take the machine out to the dunes and run it like you would run it and make sure that everything is running at optimal levels. If it isn’t, then we can contact the turbo company and see what they can do about replacing or returning the turbo kit and put you back into a stock unit. If this works for you, please let me know. I can have someone pick your machine up this weekend and get it back here. I will expedite the machine in our service department and have it back to you by the middle of next week.

If this works for you, I will get everything arranged and have it picked up this weekend. If for some reason the machine is having problems we can talk about the alternatives.

Thanks,

Josh Harris
General Manager


Josh Harris
General Manager
Stephen Wade PowerSports
1295 E Red Hills Parkway
St George UT 84770
Phone (435) 628-5281
Fax (435) 673-7599
From: beau earl [mailto:l@yahoo.com]
Sent: Thursday, September 10, 2009 11:43 PM
To: josh@stephenwade.com
Cc: tlarsen@hmho-law.com
Subject:

Attn: Josh

This is Beau Earl about the turbo RZR-S. I am very disappointed in this machine I have purchased from you, and feel that six months is more than enough time for you to make it run right. The turbo was not installed correctly in the first place. I have been a guinea pig for Stephen Wade Powersports and this machine, as every time I take it out it breaks or does not run properly as promised by you and your sales people. $23,500.00 is way too much money to pay for something with so many problems. As I told you before I wrote the check, "I do not want it if it will not be reliable." You assured me it was, "bulletproof." I have been more than patient and cooperative as I have delivered it and picked it up, traveling the 550 miles round trip, at my expense many times. The service department has also been neglectful in informing me on progress, or that parts were on back order. I have been insulted and disrespected by your store manager, Allen, on several occasions. I feel that it is not too much to ask for my money back as you have been unable to fix the problems with the machine. You have had plenty of time to make this right. I would prefer to avoid litigation, but will take legal recourse if necessary. Please note paragraph #6 legal provisions on the contract as i will seek legal compensation as well. A copy of this letter has been sent to my attorney.

Sincerely,

Beau Earl



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I feel for you dealing with dealers is a royal pain in the a$$. I have to ask, how much research did you do on the turbo kits? The dealer is the last place to have a turbo kit installed. IMO you should have contacted aerocharger or MXC directly to have the turbo installed. What was installed wrong? Why did they put higher compression pistons in? If you blew both pistons I would say to much boost. That's not how to build a top end for a turbo motor. I would find out what kit they installed and contact the manufacture myself. If you blew both pistons I would say to much boost.

Sounds like the hoops I had jumped through with "redline". Good luck

WTF does this have to do with Razorback Magazine?

mods move to whine and cheese?

when you build a motor for turbo, you build it loose, with less compression, not more.
Might explain why it didn't last. I don't know much about turbo's,but I do know this.

Oh this is the used one outside the store they are trying to sell for 19,500 ?

What a mess.

I hope you get some closure on this.