QUOTE (LILPUNKY @ Aug 21 2010, 01:50 PM)

Well I just got a new 2011 16'firestorm. New to hauling and had a wight limit. They seemed the lightest so I called and asked lots of questions. I was assurred it was 3,580 so I could still get my bikes in and stay under 5,000lbs. they seemed so nice and helpful. They told me mid to late june(6-8weeks) for delivery. Then it went downhill. They date changed to late july...then maybe sometime in august. I had to threaten to cancel to get it deliverd by the end of July. For a hefty fee they delivered it 1,600 miles to my house in Indiana. They didn't quality check it first. The rear door seal was torn, the cabinet was chipped, panel cracked, decals put on poorly, exterior lights on crooked, screen door had screws falling out and door damaged, and couch pulled out of wall. I took it on a trial run without my bikes loaded. On that trip the sinks leaked(fittings were loose), 2 outlets didn't work, and awning pins don't pop out to adjust awning hight. Then I find out it is over 700lbs heavier than I was promiced. It will also be in the shop for at least 3 weeks(they are all backed up). When I confronted Chance and wanted compensation for all the issues, hastles, and it being overweight he told me they would DENY anything they told me over the phone and I should've gotten it in writing. I already contacted the BBB and will soon be contacting the attorney general and an attorney. their website is deceiving...He also told me he has many people that tow his trailers with the same vehicle as mine....there is even a picture of it on the website. Well I found him and he had problems with his too and it was also almost 1,000lbs over what he was told and had to sacrifice taking one of his quads. All they care about it the sale. Maye they are just getting too big for themselves and I know they changed manufacters this year. Maybe that is why mine is a POS! There is no excuse for falsely missleading the consumer. Now I have a overpriced toyhauler for the quality that I'm scared won't have durablitly or value. buyer beware!!!
Dont hold back, next time tell us how you really feel.

Sorry to hear this. Goodluck!