So I run home from work today as the UPS man has left me a present, my new fmf mega max. I rip my quad apart in pure joy of installation. The powerbomb head pipe went on without any pissing or moaning. Then I pull out the exhaust and I cant figure out what is wrong with the pitcure. The only way I could get the thing to fit right was upside down. Now I dont know if I need to modify the damn thing, but out of the box(BOX said 86-04 warrior) shouldnt this damn thing fit. Sorry but midway through second pack of guiness and patiance is running out.
I will try to attach some pics
Full Version: Fmf Installation! Effin Ridiculous
couldnt get the damn pictures to upload so please look at the related links
Aaron
Aaron
does the header go inside or outside the cables? how many pieces is the header? if its two then turn the second part around and see how the silencer piece fits then. i HATE the exhuast install.
it was probably assembled wrong, just take off the body fronm the pipe flange or the oulet, which ever to make the mounts line up, or the just put the stickers on upside down
after looking at the pics again(cant see the end cap) but it looks like the stickers are upside down is all
LAWSUIT!!!! there is some serious pain and suffering going on. call em up and ask em wtf is going on.
Just the sticker as Kevin said.
I saw sue them for all they got!
I saw sue them for all they got!
Rumor has it that ReTodd from the board works at FMF. I say give the Man a neg rep point for crappy sticker installation. Also demand a public appoligy and New stickers 
.
.
| QUOTE (MWBbanshee @ Feb 1 2005, 07:00 AM) |
| Rumor has it that ReTodd from the board works at FMF. I say give the Man a neg rep point for crappy sticker installation. Also demand a public appoligy and New stickers . |
| QUOTE (Kevin @ Jan 31 2005, 10:37 PM) |
| after looking at the pics again(cant see the end cap) but it looks like the stickers are upside down is all |
what he said
the damn logo is riveted on. I will pop the sleeve off and flip it after I call fmf and see what they will do for my pain and suffering
PS Retodd have you seen this before or is it just my damn luck
PS Retodd have you seen this before or is it just my damn luck
screw it! id run it and tell everyone i got a one of kind.
| QUOTE (AZDUNERAT @ Feb 1 2005, 08:19 AM) |
| the damn logo is riveted on. I will pop the sleeve off and flip it after I call fmf and see what they will do for my pain and suffering PS Retodd have you seen this before or is it just my damn luck |
I just saw your thread and wanted to offer you my assistance. I just took the info given to the appropriate people and we'll do are best to get this resolved for you. I can assure you that this is not a common thing to happen. obviously someone dropped the ball in production and now it has affected the customer. I am truly sorry that your product was not 100% out of the box adn caused you any frustrations. PM me your information (name and phone number) and I will get this fixed for you.
Todd
Todd,
Your statement sure is right on, sounds like you are a customer service rep or a sales person. You knew exactly what to do and what to say to make the customer happy.
Good Job.
Your statement sure is right on, sounds like you are a customer service rep or a sales person.
You knew exactly what to do and what to say to make the customer happy. Good Job.
| QUOTE (duneluvr @ Feb 1 2005, 10:43 AM) |
| Todd, Your statement sure is right on, sounds like you are a customer service rep or a sales person. You knew exactly what to do and what to say to make the customer happy. Good Job. |
I am not in sales but I have been in the past. I don't deal with customers at all but I will extend a helping hand when needed.
should I just flip the cover, Retodd tell me what to do and its done.
BTW Customer service is becoming a lost art, things like this build customers for life. The statement a company makes isnt when things go 100%. Instead how do they handle mistakes that are made that affect thier customers.
Aaron
BTW Customer service is becoming a lost art, things like this build customers for life. The statement a company makes isnt when things go 100%. Instead how do they handle mistakes that are made that affect thier customers.
Aaron
Called FMF and they are sending out two new allen screws for the cover(they were striped a smidge in install it looks) and two new FMF decals for the silencer. Tonight I will try pulling the slip cover off and flipping it to see if that takes car of the problem, if not I will take off the existing logo and rivet the new one on in the right orientation.
Aaron
PS I was thinking of taking a hack saw to the allen screws that were damaged and making a cross mark for a flat head to get them off. Does this sound like a reasonable way to get them off?
Aaron
PS I was thinking of taking a hack saw to the allen screws that were damaged and making a cross mark for a flat head to get them off. Does this sound like a reasonable way to get them off?
did they not offer a return to you? you shouldn't have to do any work to it yourself. let me know. I want to know if they took care of you and met your needs.
See what happens when you let somebody like Retodd drink at work?
You get the "assembled after lunchtime" syndrome.
You get the "assembled after lunchtime" syndrome.
Nope first offer was to send out the logo's, I asked for the allen screws because I was thinking of just flippin the thing over and going from there. If that didnt line up right then I will grind the rivets.
Im ok with this answer as I am impatient and dont want to wait another week with things in the mail.
Aaron
Im ok with this answer as I am impatient and dont want to wait another week with things in the mail.
Aaron
| QUOTE (socaldmax @ Feb 1 2005, 01:45 PM) |
| See what happens when you let somebody like Retodd drink at work? You get the "assembled after lunchtime" syndrome. |
I'm not drinking at work....I'm thinking of drinking and that is my distraction
| QUOTE (AZDUNERAT @ Feb 1 2005, 01:47 PM) |
| Nope first offer was to send out the logo's, I asked for the allen screws because I was thinking of just flippin the thing over and going from there. If that didnt line up right then I will grind the rivets. Im ok with this answer as I am impatient and dont want to wait another week with things in the mail. Aaron |
alright, I'm here for you if you need me to help.
| QUOTE (AZDUNERAT @ Feb 1 2005, 01:47 PM) |
| Nope first offer was to send out the logo's, I asked for the allen screws because I was thinking of just flippin the thing over and going from there. If that didnt line up right then I will grind the rivets. |
That is not customer service at its best
You recieved a product assembled wrong and they should step up and send you a new one OR refund you a minimum of 25% to 50% for your time and agravation to fix it yourself! | QUOTE (Rubths @ Feb 1 2005, 03:52 PM) | ||
That is not customer service at its best You recieved a product assembled wrong and they should step up and send you a new one OR refund you a minimum of 25% to 50% for your time and agravation to fix it yourself! |
| QUOTE |
| Im ok with this answer as I am impatient and dont want to wait another week with things in the mail. Aaron |
why didn't you quote the whole post? that has a lot to do with the outcome of the situation.
Does FMF even make there own pipes? Thought they were built by someone else with the FMF stamp on them.
nope, we make them here in the wonderful city of compton. we are one of the only companies that makes everything in house.
| QUOTE (retodd @ Feb 1 2005, 04:20 PM) | ||||||
why didn't you quote the whole post? that has a lot to do with the outcome of the situation. |
I read the whole post and still think FMF sucked at taking care of this. He said
| QUOTE |
| Im ok with this answer as I am impatient and dont want to wait another week with things in the mail. Aaron |
Does Aaron accepting this resolution mean that what FMF offered was the best way to take care of him? Or does it mean this was all FMF would do and he had no choice but to be ok with it because he is impatient?
Im not telling you how to run your company but I am telling you I feel your quality control and customer service fell way short in Aarons case
| QUOTE (Rubths @ Feb 2 2005, 10:05 AM) | ||||||||||
I read the whole post and still think FMF sucked at taking care of this. He said
Does Aaron accepting this resolution mean that what FMF offered was the best way to take care of him? Or does it mean this was all FMF would do and he had no choice but to be ok with it because he is impatient? Im not telling you how to run your company but I am telling you I feel your quality control and customer service fell way short in Aarons case |
I agree....I think they coulda stepped it up a notch and maybe overnighted him a new one.... doesnt seem like they went out of their way much for him...
Hey guys if they would have offered to overnight a new one I would have been ok with that. But the Muffler was in perfect condition other than the logo's being upside down. I ended up just drilling the rivets and flipping the logo over and putting in new rivets. Looks great. Was I alittle pissed about this, yes only because I had to wait one whole extra night to put the thing on.
Now its on(correctly I think) and it sound wicked. Power gains were there enough for me to notice, but Im really psyched about the thumping I feel when I throtle it up.
All in all things could have gone better or they could have gone worse, but this is turning into a dead horse thread. Lets stop beating it.
Now lets get on to my other thread about the leak and how many discs to run.
Aaron
Now its on(correctly I think) and it sound wicked. Power gains were there enough for me to notice, but Im really psyched about the thumping I feel when I throtle it up.
All in all things could have gone better or they could have gone worse, but this is turning into a dead horse thread. Lets stop beating it.
Now lets get on to my other thread about the leak and how many discs to run.
Aaron
| QUOTE |
| nope, we make them here in the wonderful city of compton. |
No wonder they suck!!! J/K name stealer!!
Yea I was at your parking lot sale last year, and found some wonderful deals.
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