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Car In the Shop 2, no, 3 Weeks, no 4 weeks, no 7 weeks For Warranty Repair - GOT HER BACK, Ford Customer Service is useless


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1 minute ago, WLD_OTZ said:

No, TDF, why do you ask? 

I'm beginning to regret it.

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My friend was just telling me about a weird knock his mom had in a 2020 mustang that ford couldn't find. Ended up being a loose balance plate on the driveshaft or axle

Edited by Sausage450r
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2 hours ago, Sausage450r said:

My friend was just telling me about a weird knock his mom had in a 2020 mustang that ford couldn't find. Ended up being a loose balance plate on the driveshaft or axle

Tech removed the shock and the noise goes away (also flipped sides to confirm it's not the shock), so assuming it's not that unless some weird Crap going on :biggrin:

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2 hours ago, Rockwood said:

Tech removed the shock and the noise goes away (also flipped sides to confirm it's not the shock), so assuming it's not that unless some weird Crap going on :biggrin:

Broken or missing spot welds were shock mount to body? Possible metal "oil caning" at shock mount.

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4 hours ago, richard h said:

Broken or missing spot welds were shock mount to body? Possible metal "oil caning" at shock mount.

What I suspect. Service director said possible quarterpanel removal, which I hope not…

@Snap-On Chris

Assembling my “LS”… Check out this factory GM oil pan bolt hole delete :biggrin:

30F3CEB4-8BE1-44DE-A136-4A15A93AEA40.thumb.jpeg.91dc615bafb1f22751e0039c646151b8.jpeg

🤦‍♂️

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5 minutes ago, Rockwood said:

What I suspect. Service director said possible quarterpanel removal, which I hope not…

@Snap-On Chris

Assembling my “LS”… Check out this factory GM oil pan bolt hole delete :biggrin:

30F3CEB4-8BE1-44DE-A136-4A15A93AEA40.thumb.jpeg.91dc615bafb1f22751e0039c646151b8.jpeg

🤦‍♂️

Not bad... 3 weeks + to diagnosis it...lol

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Just now, Snap-On Chris said:

Not bad... 3 weeks + to diagnosis it...lol

Diagnose? Naw… narrowed down… Still haven’t found the actual problem. 

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I keep thinking there is a pivot point or suspension link that is causing the clunk. Maybe an oblong hole, defective bushing. I’d be shocked if it was a body issue, but anything is possible. 
 

It would be hard for a dealership to justify, but if it was in my garage I’d probably tear the whole rear suspension out, inspect, see what the bolt & bushing tolerances are. You can tighten a bolt as much as you want but if there is a few thousands slop in the bushing boss, it can cause a clunk as the weight is loaded and unloaded over bumps. Then reassemble to see what happens. Maybe even replace some of the cheaper links on that side. 

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7 hours ago, NIKAL said:

I keep thinking there is a pivot point or suspension link that is causing the clunk. Maybe an oblong hole, defective bushing. I’d be shocked if it was a body issue, but anything is possible. 
 

It would be hard for a dealership to justify, but if it was in my garage I’d probably tear the whole rear suspension out, inspect, see what the bolt & bushing tolerances are. You can tighten a bolt as much as you want but if there is a few thousands slop in the bushing boss, it can cause a clunk as the weight is loaded and unloaded over bumps. Then reassemble to see what happens. Maybe even replace some of the cheaper links on that side. 

Agree with this and sounds like narrowed to shock having something to do with it. Possible shock puts enough tension on pivot points and with out it things are free to move. As for removing quarter panel, sounds like they need to buy the car. Not so sure Ford would support this idea. Convince them it's a safety issue and they'll crush the car.

Edited by richard h
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When I was still with Honda, on occasion we would get cars in that would make creaking and popping noises at body seams.  The fix per Honda was to try to get a tool to the pinch/spot welds, slightly prying them apart trying to "crack" the paint.  I guess the theory was that the two painted layers were loose enough to move, but tight enough they wouldn't slide.  Tectonic plate type movement...

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9 hours ago, NIKAL said:

I keep thinking there is a pivot point or suspension link that is causing the clunk. Maybe an oblong hole, defective bushing. I’d be shocked if it was a body issue, but anything is possible. 
 

It would be hard for a dealership to justify, but if it was in my garage I’d probably tear the whole rear suspension out, inspect, see what the bolt & bushing tolerances are. You can tighten a bolt as much as you want but if there is a few thousands slop in the bushing boss, it can cause a clunk as the weight is loaded and unloaded over bumps. Then reassemble to see what happens. Maybe even replace some of the cheaper links on that side. 

They said they can definitely hear the sound in the body, but the clunk doesn't have that solid "POP" sound that broken unibodies usually make, and sounds transmit through shocks fairly well.  As an XJ owner, I know what broken unibodies sound like, and this isn't it.  It's a dull, half-muted clunk, which to me sounds like suspension parts.

1 hour ago, richard h said:

Agree with this and sounds like narrowed to shock having something to do with it. Possible shock puts enough tension on pivot points and with out it things are free to move. As for removing quarter panel, sounds like they need to buy the car. Not so sure Ford would support this idea. Convince them it's a safety issue and they'll crush the car.

Yeah.  Quarterpanel removal is effectively a rebuilt car to me.  No way I'm paying new for that.  A replacement would be the easiest option for all, especially considering COVID pricing right now.  My car is still worth thousands more than I paid for it OTD due to the shortage, so that will make things super muddy, not to mention finding a replacement.

In any case, really like that car, and no one came out with anything new that's comparable.  So not like I'm gonna try something else unless Nissan comes out with a 2+2 400Z in a couple of weeks... Even then, that company is fraught with problems lately.  

1 hour ago, Kraut_n_Rice said:

When I was still with Honda, on occasion we would get cars in that would make creaking and popping noises at body seams.  The fix per Honda was to try to get a tool to the pinch/spot welds, slightly prying them apart trying to "crack" the paint.  I guess the theory was that the two painted layers were loose enough to move, but tight enough they wouldn't slide.  Tectonic plate type movement...

As long as they guaranteed against corrosion, I'd be fine with this.

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  • Rockwood changed the title to Car In the Shop 2, no, 3 Weeks, no 4 weeks For Warranty Repair - Still No Diagnosis

Dealer replaced the subframe bushings per Ford engineer’s recommendation. Still not fixed…

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1 hour ago, South Bay said:

M5 still in the shop. Waiting on an ABS Control Module.  Shipping.  From.  Germany . . .

Wonder how well Lemon Law attorneys are doing with the supply issues...

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9 minutes ago, Jersey_Jeff73 said:

i had a similar problem after two days of driving it around it was a trailer hitch ball under the spare in the trunk 

Can you imagine if after all this they found the Jack, Jack handle or lug wrench was loose and that was the issue. Not sure if I’d be happy or pissed? 

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1 hour ago, Jersey_Jeff73 said:

i had a similar problem after two days of driving it around it was a trailer hitch ball under the spare in the trunk 

I checked everything back there prior to taking it in. Lol

1 hour ago, NIKAL said:

Can you imagine if after all this they found the Jack, Jack handle or lug wrench was loose and that was the issue. Not sure if I’d be happy or pissed? 

That depends on who pays the bill… :biggrin:

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is that the razor equivalent in the automobile world???

 

I gotta say I REALLY dont get where there head was at in this whole thing.......  WTF???

Ford Is Producing More Electric Mustangs Than Gas Ones

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5 hours ago, South Bay said:

M5 still in the shop. Waiting on an ABS Control Module.  Shipping.  From.  Germany . . .

We had our Vw in dealer with a misfire for 5 months under drivetrain warranty at 98900 mikes waiting on a new head from Germany. 
 

only have 3500 miles on our m5 cs, no issues at all except excessive tire wear 

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44 minutes ago, In Excess said:

We had our Vw in dealer with a misfire for 5 months under drivetrain warranty at 98900 mikes waiting on a new head from Germany. 
 

only have 3500 miles on our m5 cs, no issues at all except excessive tire wear 

600+ hp have anything to do with that…? :biggrin:

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17 minutes ago, Rockwood said:

600+ hp have anything to do with that…? :biggrin:

Yep, I can’t help it, claimed 617 or 623 or something like that but they appear to be under rated and are closer to 700hp in reality. I keep hoping it’s going to wake up and pull like the dragster though

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This is really a sad situation ... Its not like the FOX chassis design hasn't been virtually the same since 2010 and basically the same other than rear axles since the early 80's ... No one can figure it out at the dealer and dealer support network ... so hard to imagine 

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Posted (edited)
3 hours ago, Fullthrottleguy said:

This is really a sad situation ... Its not like the FOX chassis design hasn't been virtually the same since 2010 and basically the same other than rear axles since the early 80's ... No one can figure it out at the dealer and dealer support network ... so hard to imagine 

S550 is IRS with 4 gajillion links back there, far cry from the Fox body days. More like a 5 link

image.jpeg.b525402b36111ac6d7664e0ea38784f1.jpeg

Except with more shtuff. Lol

Edited by Rockwood
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  • Rockwood changed the title to Car In the Shop 2, no, 3 Weeks, no 4 weeks, no 7 weeks For Warranty Repair - GOT HER BACK, Ford Customer Service is useless

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