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Car In the Shop 2, no, 3 Weeks, no 4 weeks, no 7 weeks For Warranty Repair - GOT HER BACK, Ford Customer Service is useless


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52 minutes ago, Rockwood said:

S550 is IRS with 4 gajillion links back there, far cry from the Fox body days. More like a 5 link

image.jpeg.b525402b36111ac6d7664e0ea38784f1.jpeg

Except with more shtuff. Lol

Yeah thats what I was saying its still a fox body with essentially a different rear suspension and some mods to fit the Coyota.  99-2004 Cobra had a similar IRS then 2010 -2011 Cobra prototyped the 2015 up that you have.  Seems like that was plenty of time to get it right?   I used All those IRS systems on "Shelby" Cobra replicas when I built them  - Lots of moving parts to it all "fit" in the Old Fox body configuration (cheap Ford)  made all those links to keep the rear end from wrapping up from diving under all that HP. But used soft bushings to eliminate noise, so everything twists too much, but still Better than the Gen 3 corvette from a squat and predictability perspective. I like how they handle (I had the roush 427 version) but nothing mind shattering engineering wise 

I would take an 89 fox body straight axle any day for reliability ...

 

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Ford engineer still looking. Been a month now. Starting talks with Ford on replacement. Sad. 

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Some things are not easily resolved, nor cost effective to resolve, frustrating none the less. 

I have a mystery thump, in my truck. Been looking for over a year now.  Mind you.....  not very actively.   LOL 

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29 minutes ago, Bobalos said:

Some things are not easily resolved, nor cost effective to resolve, frustrating none the less. 

I have a mystery thump, in my truck. Been looking for over a year now.  Mind you.....  not very actively.   LOL 

Ford engineer drove another with the same noise, so now I’m stuck in a battle of fighting then to repair, or just taking the credit and moving on. Not certain what I’m gonna do at this point.

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15 minutes ago, Rockwood said:

. Not certain what I’m gonna do at this point.

 

These are starting to show up in my hood *shrugs*. Fugly ass wheels . . .

2020-porsche-taycan_100714579.jpg

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40 minutes ago, Rockwood said:

Ford engineer drove another with the same noise, so now I’m stuck in a battle of fighting then to repair, or just taking the credit and moving on. Not certain what I’m gonna do at this point.

Damn.  I assume the "credit" is equivalent to going Lemon?  

 

-TJ

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Posted (edited)
27 minutes ago, South Bay said:

 

These are starting to show up in my hood *shrugs*. Fugly ass wheels . . .

2020-porsche-taycan_100714579.jpg

NFW I’m spending that kind of coin on a giant RC car :biggrin:

3 minutes ago, tjZ06 said:

Damn.  I assume the "credit" is equivalent to going Lemon?  

 

-TJ

As in they’ll refund me lost use and I keep on trucking. I won’t let them waive liability in consideration, that’s for sure. 

Edited by Rockwood
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1 hour ago, Rockwood said:

Ford engineer drove another with the same noise, so now I’m stuck in a battle of fighting then to repair, or just taking the credit and moving on. Not certain what I’m gonna do at this point.

So...  they're now claiming the noise is a new feature?

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Posted (edited)
6 minutes ago, Lord of the Dunes said:

So...  they're now claiming the noise is a new feature?

Pretty much…

But they are offering to dynamat it. Lol

Apparently, greasing the mount makes it go away temporarily, which makes me want to talk them into swapping the mount. Again. 

Edited by Rockwood
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I'll sell you my 2018...full BMR suspension, so no clunks, and it'll put busses on that 2020. Problem solved. 🤷‍♂️🤷‍♂️

 

20210812_175534.jpg

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1 hour ago, Rockwood said:

Pretty much…

But they are offering to dynamat it. Lol

Apparently, greasing the mount makes it go away temporarily, which makes me want to talk them into swapping the mount. Again. 

Man that sucks! Well, I hope you don't back down.

Back in 1990 I had a Mustang GT and the local dealer wouldn't repaint a lousy paint job. I called the Ford 800 hotline and the Ford area rep. flew out to HI and had it fixed ASAP. Hopefully they do the same for you!

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2 hours ago, Rockwood said:

NFW I’m spending that kind of coin on a giant RC car :biggrin:

As in they’ll refund me lost use and I keep on trucking. I won’t let them waive liability in consideration, that’s for sure. 

But I assume you have to sign something saying you won't go for Lemon down the road? 

 

-TJ

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1 hour ago, Morgan said:

I'll sell you my 2018...full BMR suspension, so no clunks, and it'll put busses on that 2020. Problem solved. 🤷‍♂️🤷‍♂️

 

20210812_175534.jpg

Looks like it doesn’t like to turn… :biggrin:

41 minutes ago, Lord of the Dunes said:

Man that sucks! Well, I hope you don't back down.

Back in 1990 I had a Mustang GT and the local dealer wouldn't repaint a lousy paint job. I called the Ford 800 hotline and the Ford area rep. flew out to HI and had it fixed ASAP. Hopefully they do the same for you!

Ford Engineer is the one who made the call on “normal”

38 minutes ago, tjZ06 said:

But I assume you have to sign something saying you won't go for Lemon down the road? 

 

-TJ

Not signing that then and fighting. 

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I'm in the process of lemon lawing my 2019 F150. It's got 28k on it and at each 5-6K when I took it in for service I showed them that it was wearing the tires funky. @ 11k they replaced the tires(under warranty as they claimed them to be defective) and did an alignment. @ 16k they aligned it again, @ 22k still no joy so they did it a 3rd time and they're still wearing funky on the front. Just took it in @ 27k and this time they misaligned it :lol: it's more effed than ever and so the process started. It pulls, float all over and tracks in to every crevice on the road, oh and now the steering wheel is turneed to the right about an hour... but hey, these guys are "certified mechanics" :doh: 

almost forgot, it's had an open recall for cam phasers since March of this year and when I took it in to be fixed they said For told us not to touch them because the fix makes the issue worse. I called Ford Motors and they told me to go trade it in for a new one. Oh NO! :bird:

Edited by Orange_R
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wow. ford sucks dudes at truck stations don't they?

I'd be mad too.

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1 hour ago, Orange_R said:

I'm in the process of lemon lawing my 2019 F150. It's got 28k on it and at each 5-6K when I took it in for service I showed them that it was wearing the tires funky. @ 11k they replaced the tires(under warranty as they claimed them to be defective) and did an alignment. @ 16k they aligned it again, @ 22k still no joy so they did it a 3rd time and they're still wearing funky on the front. Just took it in @ 27k and this time they misaligned it :lol: it's more effed than ever and so the process started. It pulls, float all over and tracks in to every crevice on the road, oh and now the steering wheel is turneed to the right about an hour... but hey, these guys are "certified mechanics" :doh: 

almost forgot, it's had an open recall for cam phasers since March of this year and when I took it in to be fixed they said For told us not to touch them because the fix makes the issue worse. I called Ford Motors and they told me to go trade it in for a new one. Oh NO! :bird:

They said trade, then trade. As in, straight across, right? 

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53 minutes ago, WLD_OTZ said:

They said trade, then trade. As in, straight across, right? 

Haha, no she said go talk to the sales manager at the dealership and trade in for new... then O lose all my money from the down to the payments... eff them

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3 minutes ago, Orange_R said:

Haha, no she said go talk to the sales manager at the dealership and trade in for new... then O lose all my money from the down to the payments... eff them

They try every worst case scenario to steer you away from lemon lawing it. 

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I'm kind of going through the same thing...

My truck is at the dealer for something that they have no idea what is causing the issue.

It throws no codes, but It felt like my whole drive-train was gonna fall apart it was shaking so bad!

The only thing they have determined is that the motor and trans are perfect.

:dunno:

 

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15 minutes ago, dbart said:

I

THEY SAY the motor and trans are perfect.

:dunno:

 

Fixed it for ya there, DBart  😄

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Good technicians in a dealership today are  hard to find. Most in the dealerships have been taught to look no further then the computer screen. If not told what is wrong they can't find it. We as the public who purchase these new hi-tech vehicles are at there mercy with warranty repair items. When they do find the issue, warranty will pay them little for there time and work. From what I see, most, if not all the good repair techs are in independent shops where they can earn a living relying on there knowledge to actually repair stuff.

Edited by richard h
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After reading all (4) pages here. I've come to the conclusion to not ever buy a FORD again. I owned 3 different super duty's all for towing purposes. All (3) were nothing but problems. NEVER EVER again. 

 

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2 hours ago, Orange_R said:

Haha, no she said go talk to the sales manager at the dealership and trade in for new... then O lose all my money from the down to the payments... eff them

Yeah, no.  Safety issue (suspension/tires), 3 fixes.  Pretty much dead ringer for lemon replacement.

Problem is...  When will they replace it?  Current lead times are 6-9 months if you're BUYING.  Replacing? Yeah, we'll get to you when we get to you sir.  If you want your money back, what're you gonna buy?  Everything's stupid expensive right now...

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18 hours ago, South Bay said:

 

These are starting to show up in my hood *shrugs*. Fugly ass wheels . . .

2020-porsche-taycan_100714579.jpg

My neighbor is a Porsche service manager.  He brought that car home for a few days.  He said it is stupid fast.  

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  • Rockwood changed the title to Car In the Shop 2, no, 3 Weeks, no 4 weeks, no 7 weeks For Warranty Repair - GOT HER BACK, Ford Customer Service is useless

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