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Buyer Beware - Lippert Not Backing Warranties


Mac
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I submitted a warranty claim with Lippert for multiple cracks in my Eclipse Attitude Toy Hauler. After 7 months of me contacting Lippert, their customer service team denied my claim stating my RV was "too old". My RV was less than 8 years old at the time the damage was found and repaired. Lippert warranty states it is a "Lifetime Warranty" for my unit.
 
I will be filing a civil suit against Lippert to recoup my losses and cost of repairs.
 
Buyers beware when purchasing Lippert products. Lippert does not stand behind their product or their warranty.

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27 minutes ago, Mac said:

Almost all, if not all.

I was going to say - I don't think you can avoid them - they are on everything!  Maybe not the really high end units?

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41 minutes ago, Crusty said:

That sucks.

What other MFG's use Lippert for their Toy Haulers? Besides Eclipse.

ALL of them with the exception of Northwood MFG that I know of...

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48 minutes ago, Mac said:
I submitted a warranty claim with Lippert for multiple cracks in my Eclipse Attitude Toy Hauler. After 7 months of me contacting Lippert, their customer service team denied my claim stating my RV was "too old". My RV was less than 8 years old at the time the damage was found and repaired. Lippert warranty states it is a "Lifetime Warranty" for my unit.
 
I will be filing a civil suit against Lippert to recoup my losses and cost of repairs.
 
Buyers beware when purchasing Lippert products. Lippert does not stand behind their product or their warranty.

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That's unfortunate  I would defiantly dig deep on this, There could be more than one responsible party.. just saying...

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Same old Lippert story. What a shame.

Northwood(Arctic Fox/Desert Fox), New Horizons, ATC, Intech, and most of the horse trailer based trailers build their own. DRV's frame is fabbed by Lippert AFAIK, but is an entirely different animal. Same with Alliance, which is a lesser imitation of the DRV concept.

One of the main reasons we went with our former Sundowner was to avoid the plague of Lippert.

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28 minutes ago, HEADINJURY said:

That's unfortunate  I would defiantly dig deep on this, There could be more than one responsible party.. just saying...

exactly, Lippert sold brand X a chassis that would hold X. Brand X did the engineering on model Y and decided it should fit within spec. Then someone added 2-slides, fiberglass sides. re-enforced walk on roof, extra large water and waste tanks. Nobody went back to Lippert and said hey what do we need to do with this chassis to make this work...

 

 

Oh this isn't WW , Nevermind 

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36 minutes ago, MWB said:

exactly, Lippert sold brand X a chassis that would hold X. Brand X did the engineering on model Y and decided it should fit within spec. Then someone added 2-slides, fiberglass sides. re-enforced walk on roof, extra large water and waste tanks. Nobody went back to Lippert and said hey what do we need to do with this chassis to make this work...

 

 

Oh this isn't WW , Nevermind 

I think this is pretty much the case -  I heard this from a few of the dealers that Lippert specs the chassis based on the CAD the manufacturer supplies, then the next years model has 3x the features and is far over the weight and flex limits the chassis was sold for  and the manufacturer never shares the info back to Lippert  - the whole RV industry is a wild structure - I watched this and I was amazed ...

 

 

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Lipped is a chit company and always has been. They make defective products, then offer to sell you improved products to replace the chit they made. They buy companies that supply the RV industry. They either lower the quality of the product down to their crap standard or they just close it to eliminate competition from a superior product. The more Lippert products your RV has the more problems it will have.

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22 hours ago, MWB said:

exactly, Lippert sold brand X a chassis that would hold X. Brand X did the engineering on model Y and decided it should fit within spec. Then someone added 2-slides, fiberglass sides. re-enforced walk on roof, extra large water and waste tanks. Nobody went back to Lippert and said hey what do we need to do with this chassis to make this work...

 

 

Oh this isn't WW , Nevermind 

EXACTLY 

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21 hours ago, SANDPSYCHO said:

Lipped is a chit company and always has been. They make defective products, then offer to sell you improved products to replace the chit they made. They buy companies that supply the RV industry. They either lower the quality of the product down to their crap standard or they just close it to eliminate competition from a superior product. The more Lippert products your RV has the more problems it will have.

I couldn't AGREE more. 

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So..."someone" reported me to Lippert and I received an email today saying they don't have warranties beyond one year.  WTF?  Since when do they change things and get away with it?

SO..... found a class action lawsuit against Lippert and Eclipse for model years 2012-2016 for guess what??? FRAME CRACKS!  So...I signed on to it.

I replied back to the Lippert email that I was seeking was to be reimbursed for my cost of repairs and that I wold withdraw from the lawsuit and delete all negative social media posts.  Let's see what they come back with...

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17 minutes ago, Mac said:

So..."someone" reported me to Lippert and I received an email today saying they don't have warranties beyond one year.  WTF?  Since when do they change things and get away with it?

SO..... found a class action lawsuit against Lippert and Eclipse for model years 2012-2016 for guess what??? FRAME CRACKS!  So...I signed on to it.

I replied back to the Lippert email that I was seeking was to be reimbursed for my cost of repairs and that I wold withdraw from the lawsuit and delete all negative social media posts.  Let's see what they come back with...

Do you have a copy of the warranty doc's from Lippert from when you bough it? Just curious as to how they're going to try and weasel out of the claims. 

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4 minutes ago, Orange_R said:

Do you have a copy of the warranty doc's from Lippert from when you bough it? Just curious as to how they're going to try and weasel out of the claims. 

I do not.  I gave everything to the new owner.

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47 minutes ago, Mac said:

So..."someone" reported me to Lippert and I received an email today saying they don't have warranties beyond one year.  WTF?  Since when do they change things and get away with it?

SO..... found a class action lawsuit against Lippert and Eclipse for model years 2012-2016 for guess what??? FRAME CRACKS!  So...I signed on to it.

I replied back to the Lippert email that I was seeking was to be reimbursed for my cost of repairs and that I wold withdraw from the lawsuit and delete all negative social media posts.  Let's see what they come back with...

Social Media Corp CSI in full effect....

At least it got their attention and opened a pathway to communication....good on you dude. Get them to cover your costs of repair.

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On a warranty claim, don't you first have to notify them and give them an opportunity to correct it themselves? I've never seen a warranty where you can just go have it fixed and then submit costs for reimbursement. What am I missing here?

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1 hour ago, Dockmaster said:

On a warranty claim, don't you first have to notify them and give them an opportunity to correct it themselves? I've never seen a warranty where you can just go have it fixed and then submit costs for reimbursement. What am I missing here?

I did.  They said it would be a minimum of 6 months to get to me.  I'm not waiting that long only to get told what I am now.  Besides, I wanted to sell it and the market was ripe for it.

Again, anyone who knows me, knows I'm about principle.  Even if I break even or get nothing at all, they will waste so much time on me that they will have wished they just paid me in the first place.  I've got nothing but time.

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2 hours ago, Dockmaster said:

On a warranty claim, don't you first have to notify them and give them an opportunity to correct it themselves? I've never seen a warranty where you can just go have it fixed and then submit costs for reimbursement. What am I missing here?

When I was a kid I had a little Ford escort that the ignition module had gone out on. No big deal. Put an autozone module on and never had another problem. Get a letter a year or two later about a class action lawsuit against Ford for the faulty modules. They basically asked if My module had ever failed and if so what were my out of pocket costs including tow, diagnosis, repair and labor. It wouldn’t start one day in my driveway and fords were famous in those days for failing ignition modules so that was the first thing I tried. Cost me like 30 bucks to fix. I made up a bunch of crap about a breakdown, towing fee and having a shop repair it and sent back the form. Like 3 weeks later I get a check for a little over $700. Partied pretty hard that weekend. 

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1 hour ago, Mac said:

I did.  They said it would be a minimum of 6 months to get to me.  I'm not waiting that long only to get told what I am now.  Besides, I wanted to sell it and the market was ripe for it.

Again, anyone who knows me, knows I'm about principle.  Even if I break even or get nothing at all, they will waste so much time on me that they will have wished they just paid me in the first place.  I've got nothing but time.

Thanks for giving a better understanding. You would have thought if they were going to deny your claim they would have done it when you made the initial claim. Maybe their strategy was to hope you just went away. Sounds like they chose poorly. If you do end up filing against them I hope you get a good settlement. This is the only way to,get through to some of these companies 

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I had the complete opposite experience with Lippert a few years back, and so did my buddy @punkur67.  My 2001 Holiday Rambler auto/electric step broke (actually fell on my ass) and I called saw their name on it so I called them up.  They said there was a recall on that model and emailed me a warranty form.  Filled that out and sent it in and they asked where I wanted to have the work done.  I told them I knew a shop local to me named Lievense Race Services Inc and would get it to them for the repair.  I had this Lievense Race Service (LRS) guy call them and say yup, step is broken, part failed.  They asked for an address and shipped a new step to LRS, who installed it, and sent them an invoice for their 'maximum' 3 hours labor.  Took about 4 months to get paid but it was nice getting paid to work on my own stuff for once.

Actually ordering 2 new slam door latches on Amazon from Lippert for the same RV.  

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