The first time I tried to buy from them it was the sales manager that was a complete d-bag! Tried to force a warranty at full price or they would not sell me the car for the agreed upon price. Lucky for me Bert's called me and made me a deal on my first X3 over the phone while I was telling the sales manager at Coyne he could not force me to buy a warranty.
Beginning of summer I called on a X3 and the sales guy was a tool. Said there was a $5,000 mark up and they were still the cheapest for a X3. Friend's dad worked at the dealership in Havasu and got me a deal on my current X3. No BS and no dealer mark ups.
When Art Wood was alive that is the only person I would deal with when buying a SXS.